Refund and Return Policy
At TKS, we prioritize quality and customer satisfaction while safeguarding our business integrity. Our products are crafted with care through our trusted print-on-demand partners, ensuring you receive items that meet our high standards. Please review our policy below to understand our guidelines regarding returns, exchanges, and refunds.
1. Eligibility for Refunds and Exchanges
Refunds or exchanges are granted only in cases of products that arrive defective, damaged, or incorrect due to a processing error on our part. We require that customers contact us within 14 days of delivery with photographic evidence of the issue. Items are considered non-refundable if they have been worn, altered, or damaged by the customer.
2. Non-Refundable and Non-Exchangeable Items
Due to the personalized nature of print-on-demand, we cannot accept returns or exchanges based on personal preference (e.g., incorrect size or color selection), changes of mind, or wear and tear. This policy ensures that products, once created and shipped, are handled responsibly by the customer. Please confirm all order details before completing your purchase.
3. Refund Process
If eligible for a refund, please contact our customer service team with the order number and photos of the defect or damage. Approved refunds will be issued to the original payment method within 5-10 business days after the return is received and inspected. TKS reserves the right to refuse refunds for items that show signs of wear, misuse, or intentional damage.
4. Product Care and Responsibility
Customers are responsible for the proper care and maintenance of purchased items. Damages resulting from improper use, washing, or handling are not grounds for a refund or exchange. We recommend following care instructions provided with each product to ensure longevity.
5. Order Modifications and Cancellations
Due to our commitment to fast production, orders cannot be modified or canceled once they enter processing. Please double-check your order details to ensure accuracy before purchase.
6. Protecting the Business and Customer Rights
We uphold this policy to protect both our customers and our business from misuse. This allows us to continue offering quality products at accessible prices. Any attempts to misuse the refund policy or falsely claim damages may result in restricted access to future purchases.
For any further questions or concerns, please reach out to our customer service team at nkatekorockstar@gmail.com/0659605465. Thank you for choosing TKS!
